SupportCandy – AgentGroups Add-on for Smarter Ticket Management

SupportCandy AgentGroups lets you create and manage groups of support agents, allowing you to assign tickets to a group instead of an individual. Any agent within the group can access, manage, and respond to tickets, ensuring faster and more flexible customer support.

Ideal for teams with shared responsibilities, this add-on enables smoother collaboration and workload distribution. When a ticket is assigned to a group, all group members receive email notifications, keeping everyone in the loop and improving response times. Perfect for efficient support operations.